Refund Policy

Our Commitment

At Mushroom Labs, your satisfaction and trust are paramount. We strive to provide the highest quality products and transparent service. Please read this refund policy carefully to understand your options.

Eligibility for Refunds

Refunds are considered under the following circumstances:

• Damaged or defective products received.
• Incorrect or incomplete order fulfillment.
• Non-delivery of the order within the expected timeframe.

Please note that perishable or sensitive items that have been opened or used cannot be refunded.

How to Request a Refund

To initiate a refund, contact our support team within 7 days of receiving your order with the following:

• Order number and purchase details.
• Photographs showing the issue (if applicable).
• A clear description of the problem.

Our team will review your request and provide instructions on how to proceed.

Refund Timeline

Once approved, refunds are processed within 7-10 business days via the original payment method. Manual payment processing may require additional verification steps.