Frequently Asked Questions

What is the minimum order amount?

All orders must meet our minimum value of $100 to ensure quality service and processing efficiency. Smaller orders cannot be accepted.

How do I place an order?

Browse our Shop, select your desired products, add them to your cart, and complete checkout. You will receive an order confirmation email with detailed payment instructions.

Can I cancel or change my order?

Orders are manually processed for accuracy and compliance. Contact our support team immediately after ordering to request changes or cancellation. Requests received after payment may not be reversible.

What payment methods do you accept?
  • IBAN Bank Transfer
  • Revolut
  • Bitcoin
  • Apple Pay
  • Zelle
  • Chime
How is payment processed?

After placing your order, you receive detailed payment instructions. All payments are manually verified before shipment to ensure security and accuracy.

Where do you ship to?

We ship worldwide with discreet packaging. Customers are responsible for confirming the legal status of ordered products in their jurisdiction.

How long does shipping take?

Shipping times vary depending on location and method but generally range from 7-21 business days for standard shipping. Expedited options are available.

Can I track my order?

Yes, tracking information will be provided after your order has shipped.

What is your refund policy?

Refunds are considered for damaged products, incorrect orders, or non-delivery. Requests must be made within 7 days of receipt. See our detailed Refund Policy for full information.

How do I return an order?

Contact support promptly with order details. Returned products must be unopened and in original packaging. See our Return Policy for step-by-step instructions.

How can I contact support?

Reach out anytime via email at support@mushroom-labs.com or use our 24/7 live chat for quick assistance.

What if my question isn’t answered here?

Please contact us through the above channels. Our knowledgeable team is happy to assist with any inquiries or support you need.